The best partner to have at your side in a crisis, without any doubt, is Lighthouse.
Crises are those extreme situations for which we need to thoroughly prepare for, in case they arrive.
Issues can happen almost daily and need to be managed on the spot. There is a recipe for issues management, too. However, when a crisis occurs, first we need to understand the situation, who’s really at fault and the legal implications to define the right positioning. The Lighthouse CRISIS MANAGEMENT training and programmes are based on our own experience and expertise. As we have managed and helped contain some of the worst.
We can also discuss crisis alerts and strategic prevention.
Crisis communication trainings
Crisis simulation trainings
Hands-on crisis management
We can develop and deliver all KPI’s
Issues management book for call-center agent
Identify potential crisis situations
Define crisis scenarios and their action plans
Crisis cell – who and what
NOTE: 2019 has just begun. All the indicators from many reliable, trustworthy sources suggest that a major economic crisis is brewing, which can have repercussions throughout many industries. If this is correct, we strongly suggest that you consider making certain preparations. If you contact us, we would be happy to provide proposals, tailored to your needs.